Hands up if you have ever received customer service that was so bad that it left a nasty taste in
Want to win your customers’ hearts? This is what not to do.
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Want your customer service to stand out? These words and phrases will separate your business from the rest
Words have power. Words are powerful! The right words can pull someone from the damps of a dreadful day. And
Giving feedback to your staff? Ditch the sandwich and use this technique to make your team the best ever.
So, it’s that time of the year. A time when you have to evaluate your staff. You hate it. No,
Customer service blues? A morning routine may just be the magic cure.
Sometimes you wake up ready to face the day, and whatever comes your way, like a Ninja. Other days, you
7 proven strategies that take the sweat off creating a customer satisfaction survey.
You’ve been getting feedback regarding your brand coming at you left, right and center. Some customers give you feedback face
Understanding your customers 101: A cheat sheet to help you turn your customers into raving fans
What if clients, like cars, came with a manual? “An A — Z to understanding your clients” of sorts. A
Why bloggers are putting out less content (and still getting traffic.)
“More content = More traffic.” It’s that simple. Or so you thought. Now here you are. Staring at your blog
How To Get Noticed By Influencers (And Get Their Help in Growing Your Email List)
Picture this; You are at a rock concert. Screaming yourself hoarse trying to get noticed by your favourite rock star
How to use scarcity to boost your email open rate (without losing your integrity)
You are new to this online business thing. You have the passion. The drive. The enthusiasm. You can’t wait to
How to clear your mind and stay focused in 5 easy steps
You want to scream. There are too many distracting things going through your mind. You’ve never felt this overwhelmed. You