WHY HACYNA
Because we make training fun and easy…
- We start by listening to really understand your needs.
- We then take complex models and deliver them to your staff in a way that is simple, captivating and easy to implement.
- We love stories so we use analogies, personal stories and case studies to bring our training to life.
- And we do all this this whilst staying true to our values of high integrity, excellence and efficiency.
That is why organizations around the world choose us as their preferred customer service training partner
How Our Training Works
Customer Experience Journey Mapping
We start off by mapping out your customer experience journey.
We go deep and strive to understand the emotions your customers go through as they interact with your organisation at every touch point.
We look for opportunities for improvement as we ensure that your organisation gives the very best experience possible to each customer.
Winning Hearts With Ease
We believe that customer service is not about breaking the bank.
We believe that we all have it in us to win hearts using what we already have: soft skills.
That is why we have a “no tools” needed approach.
So in our training, we look at different models and frameworks that are easy to understand and implemplement.
We look at everything from making a customer feel welcome to dealing with disgruntled customers and everything in between.
Self Care
We believe that self care is paramount in customer service.
So in our training, we go by the old adage: “You cannot pour from an empty cup” and that is why our program includes workshops on mental self care.
With this, staff are able to do away with thoughts that sabotage their well being so they can serve customers with confidence and ease.
WHAT OUR CUSTOMERS HAD TO SAY
Thank you for being such an amazing host.
You have gone above and beyond to ensure that we learn and get refined on being remarkable. Your dedication and commitment to providing this wonderful experience has left us inspired to be the best version of ourselves and this can only be described as true brilliance.
We are grateful and may God bless you.
Tribe Hotels.
(Jacque’s) email does not communicate how excited she is about the lessons she learnt at the training you offered her. So much so, that I am giving her the opportunity to demonstrate what she learnt and how she will use it in her work to the rest of the HGL Team. Jacque feels better equipped because now she understands about (a) conflict resolution (b) when it is time to just let a Client go as there is no satisfying them.
Horizon Offices.
OUR HAPPY CUSTOMERS
